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Top Customer Success & Experience Jobs in New York City, NY
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.
Top Skills:
CdpCRMEmail MarketingEspMarketing Automation PlatformsOmnichannel EngagementPersonalizationSailthruSegmentationZeta Marketing Platform
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