Top Customer Success & Experience Jobs in New York City, NY

The Technical Relationship Manager will own client relationships, ensure effective use of Aladdin products, provide insights, and manage feedback. They will leverage technical expertise to identify opportunities and support clients' goals in financial services.

Provide 24x7 technical support to C-level executives, assisting with hardware and software issues, managing assets, and offering application support on multiple operating systems. Engage in user outreach, solve desktop problems, support in-house applications, and provide audiovisual assistance as needed.

Provide 24x7 support to C-level executives and their assistants, managing technology and ensuring seamless operation of hardware and software.

Provide 24x7 technical support for C-level executives, managing hardware/software issues, user inquiries, application support, and asset management. Involves collaboration with different IT groups and occasional travel.

Support real-time trading operations within the Aladdin Trader business, ensuring platform stability, resolving user inquiries, and enhancing user experience through strategic initiatives and tools.

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.

The role involves managing client relationships, providing solutions based on their needs, and driving the adoption of the Aladdin platform. Further responsibilities include communicating client feedback, advising on regulatory trends, and executing cross-functional projects.

The role involves resolving client inquiries, collaborating with internal teams, preparing service desk for new features, improving client experience, and team leadership.

The Client Success Manager oversees client service delivery, ensures client satisfaction, manages issues via ServiceNow, and collaborates across teams to improve solutions.

Lead strategic communications for BlackRock's global public markets investment platform, develop integrated communication strategies, and manage a large global team.