Top Customer Success & Experience Jobs in New York City, NY

The Client Success Manager oversees client service delivery, ensures client satisfaction, manages issues via ServiceNow, and collaborates across teams to improve solutions.

The role involves resolving client inquiries, collaborating with internal teams, preparing service desk for new features, improving client experience, and team leadership.

The Associate will oversee client implementations onto Aladdin accounting platform, develop investment process solutions, and maintain strong relationships across the firm.

The Associate - Technical Support Level 2 provides technical support, manages IT service communication, leads technology projects, and ensures client satisfaction through effective issue resolution and collaboration with various teams.

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.