Top Customer Success & Experience Jobs in New York City, NY

The role involves managing relationships with Aladdin Provider clients, improving their operating models, and optimizing adoption of the Aladdin platform. It requires cross-functional collaboration and a deep understanding of client objectives and financial operations.

Provide 24x7 technical support to C-level executives, assisting with hardware and software issues, managing assets, and offering application support on multiple operating systems. Engage in user outreach, solve desktop problems, support in-house applications, and provide audiovisual assistance as needed.

The Technical Relationship Manager will own client relationships, ensure effective use of Aladdin products, provide insights, and manage feedback. They will leverage technical expertise to identify opportunities and support clients' goals in financial services.

Client-facing role driving advisor engagement, adoption, and long-term use of the Aladdin Wealth platform. Support deployments, lead trainings and events, produce usage reporting, deliver in-app education with WalkMe, and partner cross-functionally to align client needs and product roadmap.

The Client Success Manager oversees client service delivery, ensures client satisfaction, manages issues via ServiceNow, and collaborates across teams to improve solutions.

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.