Top Customer Success & Experience Jobs in New York City, NY

The Associate - Technical Support Level 2 provides IT support, manages incidents, leads projects, and ensures efficient communication between stakeholders and IT, focusing on technical issue resolution in a financial environment.

The Relationship Manager Associate supports senior management in developing client relationships, preparing deliverables, tracking opportunities, and communicating insights, focusing on BlackRock's strategic clients.

The Administrative Business Partner will support the Global Head of Corporate Strategy & FP&A by managing schedules, organizing meetings, handling travel logistics, and assisting in team connectivity initiatives.

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.

The role involves leading the implementation of Aladdin, engaging with clients throughout the process, redesigning workflows, and managing communications related to Aladdin's functionalities.

Serve as primary client coverage support for insurance and other taxable institutional clients: coordinate delivery of BlackRock asset management services, prepare client reporting and reviews, design and deliver ad hoc requests, manage portfolio compliance, support business development, implementation, and account setup while building strong client relationships and developing insurance investing expertise.

Client-facing role driving advisor engagement, adoption, and long-term use of the Aladdin Wealth platform. Support deployments, lead trainings and events, produce usage reporting, deliver in-app education with WalkMe, and partner cross-functionally to align client needs and product roadmap.

The Technical Relationship Manager will be the trusted consultant for Aladdin clients, helping them utilize the platform effectively and achieve their strategic goals through strong client relationships and product insights.

The Technical Relationship Manager will own client relationships, ensure effective use of Aladdin products, provide insights, and manage feedback. They will leverage technical expertise to identify opportunities and support clients' goals in financial services.