Top Customer Success & Experience Jobs in New York City, NY

Provide 24x7 technical support to C-level executives, assisting with hardware and software issues, managing assets, and offering application support on multiple operating systems. Engage in user outreach, solve desktop problems, support in-house applications, and provide audiovisual assistance as needed.

Serve as a technical relationship manager for Aladdin clients: drive product adoption, map product vision to client strategy, provide consultative support, gather and communicate product feedback, manage cross-functional projects, monitor industry/regulatory trends, and coach junior team members to ensure successful client outcomes.

Serve as a technical relationship manager for Aladdin clients: own client relationships, drive Aladdin adoption and product/value mapping, advise senior stakeholders, surface client feedback to product teams, execute cross-functional projects, monitor regulatory/industry trends, identify risks/opportunities, and coach junior team members.

Serve as a strategic, client-facing relationship manager for Aladdin, driving enterprise adoption, renewals, upsells, and commercial outcomes. Build senior executive relationships, coordinate cross-functional BlackRock teams, translate client needs into Aladdin-enabled solutions, relay product feedback to Product Management, and guide clients from implementation through value realization.