Leads a global team of Partner Success Managers supporting strategic B2B partners using Mastercard Security Solutions. Oversees onboarding, adoption, retention, renewals, governance, performance insights, executive reviews, and revenue expansion. Builds joint growth plans, strengthens partner relationships, advocates for partner needs internally, and collaborates across Product, Sales, Marketing, Customer Success, and Partnerships to improve scalable partner outcomes.

Leads customer success for Mastercard’s North American small and medium enterprise segment. Owns customer health, retention, renewals, expansion, revenue forecasting, strategic account planning, executive relationships, escalations, and commercial performance. Partners with Sales, Product, Risk, Operations, Finance, and Support to deliver customer value, improve service delivery, influence product direction, and achieve growth objectives. The role also manages or oversees senior Customer Success Managers and represents customer needs internally.