The Vice President of Customer Success leads post-sale revenue protection and growth for Identity and Risk solutions, ensuring customer adoption and retention while identifying expansion opportunities. They partner with Sales and Product teams, manage executive relationships, and design the Customer Success operating model.

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.