Top Customer Success & Experience Jobs in New York City, NY

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

As a Solutions Architect, you will be the primary technical contact for customers, helping establish and optimize their cloud infrastructure, engage with engineering teams, and provide insights on product development.

Design and run scalable 1-to-many onboarding and adoption programs, build reusable technical assets (playbooks, templates, notebooks), and use product signals to segment customers, measure impact, and feed insights back to Product, Support, and Field Engineering.

Lead and grow a scaled post-sales AI Solutions Engineering team. Define 1-to-many engagement models, run program execution and metrics, partner cross-functionally to drive activation, adoption, retention, and operational improvements.

The Onboarding Lead will design and improve the onboarding experience for sales teams, manage program delivery, and track performance metrics to ensure new hires ramp quickly and effectively.

The role involves improving customer experience operations by managing systems, workflows, and processes, ensuring effective communication between teams, and driving operational excellence for customer delivery and performance tracking.

As Director of Field Enablement, you will create and implement enablement strategies for Sales and Customer Experience teams, focusing on productivity, training, and revenue outcomes. You will collaborate with various departments to enhance operational excellence and lead a high-performing team.