Top Customer Success & Experience Jobs in New York City, NY

Lead and coach a team of Account Managers to drive revenue growth, retention and NPS for SME customers. Act as player‑coach on strategic accounts, set KPIs and operating rhythms, run executive reviews, manage forecasting and pipeline, resolve cross‑functional issues, and use data and customer feedback to influence product priorities and improve customer experience.

Own growth for a portfolio of 1,000+ SME customers using data-driven insights and automation to drive product adoption, engagement, and revenue. Develop lifecycle journeys, monitor intent signals and usage trends, run one-to-many campaigns, identify friction in the customer journey, and work cross-functionally to improve operations and expand customers.

Manage onboarding, implementation, and activation for enterprise clients. Project-manage feature rollouts, serve as escalation point, monitor usage and SLAs, ensure correct invoicing, and proactively identify and resolve issues while collaborating across Sales, Support, Billing, and Technical teams.

Serve as primary technical advisor for strategic enterprise clients, manage post-sales integration and support, optimize product adoption, resolve escalations, collaborate cross-functionally, and support QBRs and roadmap communications.