Supports Technical Account Managers serving logistics customers by coordinating onboarding, tracking deliverables, analyzing usage data, preparing customer materials and business reviews, coordinating with product and engineering teams, documenting feedback, and managing account follow-ups. The role develops customer operations, data analysis, communication, and product knowledge skills, with a path toward Technical Account Management.

Manage strategic logistics accounts by driving onboarding, platform adoption, customer value, stakeholder alignment, and account growth. Lead customer calls and Quarterly Business Reviews, analyze usage and outcomes, communicate product feedback, and collaborate with product, implementation engineering, and account executive teams. Identify expansion opportunities and support upselling and cross-selling while serving as the primary day-to-day customer relationship manager.