Deploy and integrate PagerDuty’s SRE Agent into strategic customer production environments, connecting infrastructure-as-code, GitOps, CI/CD, observability, and incident-management systems. Build reusable agent tools, connectors, evaluation pipelines, and safety guardrails; run customer pilots; resolve adoption blockers; contribute production code to the core product; and shape technical roadmaps. The role combines staff-level software engineering, production LLM and agent-system development, technical consulting, customer engagement, and frequent travel.