Own Total Rewards strategy across the U.S. and Canada, including compensation, benefits, wellbeing, pay equity, equity programs, salary structures, review cycles, vendor governance, and annual enrollment. Build financial models, budgets, policies, communications, and decision frameworks while partnering with Finance, Legal, People teams, and vendors. This senior individual contributor role requires influencing leaders, ensuring compliance, and scaling equitable, financially sustainable rewards programs.

Partners with Operations leaders on employee relations, performance management, policy application, attendance, leave issues, and frontline manager coaching. Builds scalable programs for feedback, learning, engagement, and talent practices. Uses workforce data and employee insights to identify trends, mitigate risks, and shape people priorities. Supports a fast-paced, multi-state workforce of exempt and non-exempt employees while collaborating with People Operations, Talent Activation, and Legal.

Leads Learning, Content, and Quality teams within Shared Services. Owns the strategic vision, operating models, onboarding curriculum, train-the-trainer programs, knowledge bases, quality processes, performance metrics, and AI enablement strategy. The role develops high-performing teams, reduces frontline ramp time and turnover, creates closed-loop feedback systems, and aligns training outcomes with operational KPIs while scaling support operations.