Designs, facilitates, and evaluates data-driven learning programs for customer experience teams. Responsibilities include instructional design, AI-enabled training, cohort and program management, stakeholder consultation, learner coaching, communications, and learning analytics. The role owns program outcomes, uses Kirkpatrick Model evaluations and KPIs to optimize learning, and mentors learners and junior team members while partnering with senior leadership.

Lead the configuration, optimization, and support of Workday HR and payroll solutions across HCM, Payroll, Absence, Time Tracking, Talent, and Compensation. Develop business processes, calculated fields, security roles, reports, dashboards, and testing strategies. Ensure data quality, audit readiness, release management, and system reliability while advising stakeholders, resolving complex issues, mentoring team members, and guiding best practices.

Leads enterprise recruiting process transformation, operational excellence, and technology-enabled improvements across recruiting operations and candidate experience. Oversees workflow redesign, automation, governance, metrics, compliance, service delivery, and cross-functional initiatives. Manages recruiting operations and candidate experience teams while partnering with Recruiting, People Technology, Legal, Finance, IT, Security, and business leaders to improve hiring efficiency, candidate satisfaction, and operational scalability.