Top Operations & Support Jobs in New York City, NY

Lead continuous improvement sustainability across a business unit by coaching senior executives, assessing CI maturity, translating findings into strategic priorities, and overseeing improvement plans. Drive value creation, productivity gains, balanced scorecard performance, and sustained adoption of CI systems. Facilitate cross-functional forums, deliver training, integrate advanced CI tools, and influence enterprise methodology through the Center of Excellence. Partner with leaders across functions to embed CI into strategy, planning, and performance reviews.

Manages absence and leave cases, including FMLA, PFML, CPL, and ADA, by investigating eligibility, reviewing medical certifications, applying legal and policy requirements, communicating decisions, coordinating extensions, and supporting return-to-work needs. The role works with employees, employers, medical professionals, clients, and vocational rehabilitation counselors while meeting service, quality, compliance, and processing-time standards.

Investigates and administers disability and Waiver of Premium claims by reviewing medical documentation, applying policy provisions, determining eligibility, processing payments, and communicating decisions with customers, employers, and business partners. The role requires managing multiple claims, gathering information, collaborating with medical and vocational experts, meeting service standards, and adhering to compliance procedures.

Leads continuous improvement sustainability across a business unit or Finance function. Coaches senior leaders, assesses CI maturity, translates findings into strategic priorities, oversees improvement plans, and drives measurable value creation. Designs and scales CI systems, facilitates cross-functional forums, integrates balanced scorecard metrics, and advances enterprise methodologies through the Center of Excellence. Requires strong executive influence, Lean or operational excellence expertise, project management, facilitation, coaching, and problem-solving capabilities.

Manages an assigned long-term disability claims caseload by evaluating eligibility, reviewing medical and contractual information, calculating benefits, and making timely claim decisions. Develops strategic case plans, communicates with customers, employers, physicians, attorneys, and vocational counselors, and facilitates return-to-work opportunities. Maintains claim documentation, meets service and performance standards, follows compliance procedures, and handles complex customer interactions while coordinating with internal clinical and business partners.

Provides high-level administrative support to multiple executive officers and their teams. Responsibilities include calendar management, meeting and event coordination, materials preparation, expense reconciliation, onboarding assistance, organizational chart maintenance, special projects, sensitive information handling, and meeting follow-up. The role also coordinates stakeholders, rooms, presentations, A/V needs, and technology support while serving as backup for other administrative assistants.

Provides administrative and operational support to real estate investment business areas. Responsibilities include calendar and meeting management, travel and expense coordination, presentation preparation, transaction data maintenance, invoice and wire processing, reporting, onboarding support, visitor logistics, notary services, and process improvement. The role requires discretion, organization, teamwork, and consistent onsite presence Monday through Thursday with Friday remote flexibility.

Supports New York Life agents through administrative, operational, new-business, marketing, and compliance workflows. Tracks insurance cases from submission through placement, maintains client records, coordinates appointments and service requests, supports marketing calendars and events, prepares reports, and collaborates with underwriting, licensing, compliance, and field operations teams to resolve issues and improve service delivery.

Paid 10-week summer internship supporting investment services and market data operations. Responsibilities include reconciliations, exception investigation, reporting, data analysis, project tracking, process improvement, vendor agreement management, stakeholder meeting support, and business documentation. Interns gain exposure to investment operations, market data, vendor management, and asset management while developing analytical, communication, and problem-solving skills.

Leads an 11-person brokerage operations team supporting transfers of assets and account maintenance. Oversees service performance, operational controls, principal reviews, complex cases, audits, coaching, and employee development. Partners with cross-functional teams to resolve operational challenges and improve processes through root-cause analysis, automation, AI-enabled tools, and continuous improvement. Requires FINRA Series 7, 24, and 53 licenses plus brokerage operations expertise.