Top Operations & Support Jobs in New York City, NY

The Senior Associate will drive strategic initiatives, support planning and operational processes, and enhance collaboration across various enterprise functions at New York Life.

Lead a team of 60-80 technology professionals to develop and implement integrated financial solutions, ensuring alignment with business objectives and enhancing user experience.

Lead post-decision reviews of LTC and IDI underwriting to ensure accuracy and consistency; analyze morbidity underwriting trends; build dashboards and reports; recommend guideline, training, tool, and process improvements; partner with underwriting, product, and modernization teams to implement changes and support governance.

Lead a centralized Claims Service Enablement team to drive operational readiness, governance, reporting, and process improvements. Partner with Operations, Technology, Risk, Compliance, Data, and Agency teams to coordinate platform enhancements, manage controls and issue remediation, deliver performance reporting, prioritize initiatives, and develop a high-performing team to improve claims service delivery and customer experience.

Provide executive and team administrative support for Risk Management leaders: manage complex calendars, coordinate meetings/events/travel, prepare presentations and reports, track priorities and deliverables, improve processes, and handle confidential information with discretion.

The Manager of Enrollment Fulfillment Operations leads a remote team, overseeing operational execution, employee development, process optimization, and ensuring compliance in delivery of enrollment materials.

The Manager of Proposal Support Operations leads a remote team overseeing proposal execution, team development, and process improvement to ensure high-quality proposal submissions that align with business goals.

Support agent onboarding by processing contracting tasks, tracking background checks/fingerprints, reviewing paperwork for accuracy, communicating status to partners, and ensuring agents are integrated into systems. Provide in-person support and maintain compliance and data integrity.

The Head of Claims & Benefits Operations drives operational excellence, manages performance across claims, and leads service strategies while ensuring financial accountability and unified beneficiary experiences.

The Corporate Vice President of Enterprise Release Manager oversees the enterprise release calendar for field-facing applications, ensuring predictable, low-risk releases while collaborating with various stakeholders, driving continuous improvement, and enhancing communication and transparency.