Top Operations & Support Jobs in New York City, NY

Lead deep discovery and documentation of end-to-end life insurance policy administration processes. Conduct interviews and workshops with SMEs, produce process maps and artifacts, analyze complexity and risks, identify simplification opportunities, and support modernization, migration, and system replacement efforts while collaborating with product, engineering, QA, and delivery teams.

Provide inbound phone support for clients, brokers, and agents in group benefits. Handle inquiries on benefits, claims, billing, and account updates; log and monitor service requests in systems (Salesforce); escalate and collaborate with internal teams; maintain quality and adherence metrics; and deliver professional, empathetic customer service.

Provide administrative and events coordination support including meetings, travel and expense management, vendor and procurement coordination, shipping/receiving, tradeshow logistics, onboarding/offboarding support, and executive calendar and travel management for the Head of Corporate Events. Maintain organized documentation and shared files, assist with project coordination, and provide general team support.

Provide high-quality customer service for client accounts by analyzing cases, making decisions, transacting routine financial and non-financial activities, handling high volumes of inbound customer and agent inquiries, assisting team members to meet departmental and regulatory standards, and communicating clearly and accurately.

Lead and coach a team of 8–10 long-term disability claim managers to meet operational goals, ensure quality and compliance, drive continuous improvement, and leverage AI and analytics tools to improve claim outcomes. Partner with senior leaders and client teams on escalations, contingency planning, and client engagement while fostering a learning culture and responsible adoption of digital tools.

The Corporate Vice President of Enterprise Release Manager oversees the enterprise release calendar for field-facing applications, ensuring predictable, low-risk releases while collaborating with various stakeholders, driving continuous improvement, and enhancing communication and transparency.

Lead the enterprise Service Management Office to define governance, strategy, and execution of ITIL-based Incident, Problem, and Change Management. Drive operational resilience, ServiceNow optimization, automation, analytics/AIOps adoption, and cross-functional coordination. Build high-performing teams, deliver executive reporting and continuous improvement to improve MTTR, availability, and service quality.

Provide high-level administrative support to the Senior Vice President, managing complex calendar and travel/expense processes, coordinating meetings and events, onboarding, A/V and meeting logistics, handling sensitive information, and driving special projects while collaborating with administrative teams and stakeholders.

Provide high-level administrative support to a Senior Vice President: manage calendar and scheduling, plan events and meetings, coordinate onboarding, handle travel and expense reports, manage sensitive information, support A/V needs, and lead special projects.

Lead and develop a team of Sustainability Leaders to sustain and evolve the Continuous Improvement management system across the Service Experience value stream. Partner with senior leaders to embed CI disciplines, conduct management system assessments, drive cross-functional improvement initiatives tied to financial outcomes, and build organizational CI capability through coaching, training, and communities of practice.