Top Operations & Support Jobs in New York City, NY

Leads global production support for mission-critical investment applications across AWS and on-premises environments. Oversees incident, problem, change, and release management; critical incident response; root-cause analysis; observability; automation; and operational governance. Partners with engineering, cloud, infrastructure, vendors, and business teams to improve reliability, compliance, disaster recovery, service levels, and operational efficiency. Mentors distributed support teams and leverages AI-enabled tools to accelerate incident response and knowledge management.

Handle inbound Variable Annuity calls from agents and policy owners, resolve issues, process in-force transactions accurately and compliantly, compose correspondence, de-escalate complex situations, support projects as a subject matter expert, and contribute to continuous improvement to enhance service delivery.

Coordinate logistics for corporate events, conferences, and internal meetings. Manage vendors, registrations, shipping, catering, budgets, and timelines. Support cross-functional stakeholders, track tasks and vendor deliverables, assist with expense reconciliation, and provide on-site event operations and general team support.

Lead deep discovery and documentation of end-to-end life insurance policy administration processes. Conduct interviews and workshops with SMEs, produce process maps and artifacts, analyze complexity and risks, identify simplification opportunities, and support modernization, migration, and system replacement efforts while collaborating with product, engineering, QA, and delivery teams.

The Corporate Vice President of Enterprise Release Manager oversees the enterprise release calendar for field-facing applications, ensuring predictable, low-risk releases while collaborating with various stakeholders, driving continuous improvement, and enhancing communication and transparency.

Lead the enterprise Service Management Office to define governance, strategy, and execution of ITIL-based Incident, Problem, and Change Management. Drive operational resilience, ServiceNow optimization, automation, analytics/AIOps adoption, and cross-functional coordination. Build high-performing teams, deliver executive reporting and continuous improvement to improve MTTR, availability, and service quality.