Top Operations & Support Jobs in New York City, NY

Lead End User Services including enterprise Help Desk governance, AI-driven service modernization (Moveworks), white-glove Executive Support transformation, and Conference Room/AV strategy. Own MSP relationship, ServiceNow integrations, AV vendor management, operational metrics, security controls (MFA/Zero Trust), and stakeholder engagement to scale proactive, metrics-driven workplace support across the organization.

The role leads experience improvement initiatives for Third Party Distribution service by redesigning service journeys, driving change management, and collaborating across various teams to enhance service effectiveness and client experiences.

The role manages and drives the implementation of Group Benefit Solutions for clients, ensuring communication, satisfaction, and timely project completion.

The Senior Administrative Assistant will provide administrative support to VPs, manage calendars, coordinate travel, and handle confidential information.

Leads global production support for mission-critical investment applications across AWS and on-premises environments. Oversees incident, problem, change, and release management; critical incident response; root-cause analysis; observability; automation; and operational governance. Partners with engineering, cloud, infrastructure, vendors, and business teams to improve reliability, compliance, disaster recovery, service levels, and operational efficiency. Mentors distributed support teams and leverages AI-enabled tools to accelerate incident response and knowledge management.