Top Operations & Support Jobs in New York City, NY

Supports and scales revenue operations across Sales, Marketing, Finance, Legal, and Customer Operations. Responsibilities include improving workflows, maintaining GTM systems and data integrations, supporting deal desk and quote-to-cash processes, managing sales requests, building dashboards, identifying process gaps, and translating business needs into technical solutions. The role requires strong analytical execution, SQL proficiency, cross-functional communication, and comfort working in a fast-paced, fully in-office environment.

Provide tier 1 and tier 2 technical support through Zendesk, troubleshoot and resolve complex client issues, escalate when needed, and maintain clear customer communications. Document knowledge-base content, analyze recurring issues, audit and coach an AI support chatbot, relay user feedback, and contribute to product improvements. The role requires strong technical, analytical, and communication skills and five days per week in the office.

Develop business cases, structure deals, and manage pipeline momentum for EliseAI’s emerging AI platforms serving housing operators. The role partners across Sales, Product, and Operations to bring new products to market, translate ambiguous inputs into recommendations, and execute growth initiatives. It is designed for an early-career operator with strong analytical, organizational, communication, and ownership skills who can work in person four to five days per week.

Own EliseAI’s customer-facing help center, internal knowledge hub, and knowledge-management strategy. Develop roadmaps, improve content accuracy and findability, establish quality and adoption standards, and create scalable workflows for capturing expertise from cross-functional teams. Use AI tools to prototype prompts and workflows, while partnering with Product, Engineering, Support, Solutions, and Implementation to maintain reliable, accessible knowledge systems.

As a Strategy & Planning Senior Associate at EliseAI, you will support strategic initiatives, contribute to market expansion, and provide data-driven insights for decision-making. This entails collaborating with senior leaders, conducting market research, and improving client operational strategies through AI.

The VP of Revenue Operations will build and scale systems for operational efficiency and revenue growth, overseeing tools, processes, and team development across the customer lifecycle.

The IT Support Specialist provides frontline support for hardware, software, and network issues, improves IT processes, collaborates with teams, manages devices, and supports events to enhance employee experience.

The Senior Revenue Operations Manager will design and manage processes for the Commercial team, ensure data integrity across systems, and drive strategic initiatives to scale business operations.

Support day-to-day operations at EliseAI's New York HQ: manage office requests, coordinate with People and IT, run workplace projects, handle procurement and inventory, prepare onboarding workstations, and support events and workplace hospitality while improving processes and documentation.

Audit resident files for LIHTC, HUD Section 8, and related programs; apply expert judgment to complex income/asset cases; validate and pressure-test automated compliance outputs; document gaps and feed findings to product and engineering; build internal reference guides and support UAT and test case development.