Lead high-impact strategy and operations initiatives end-to-end: design and implement operating models, drive strategic planning and execution, collaborate cross-functionally, and analyze business metrics to uncover growth opportunities and improve efficiency.

The RCM Associate will manage patient billing inquiries, oversee claim workflows, and optimize revenue cycle operations while working with clinical and customer experience teams.

Provide empathetic, multi-channel customer support (phone, email, chat), troubleshoot account/billing/technical issues, document interactions, escalate complex problems to Engineering/Product, identify process improvements, support one weekend day weekly, and relay customer feedback to inform product and marketing decisions.