Lead and scale daily customer support operations, manage queues/SLAs/escalations, track and report core metrics, run planning cadences, recruit/coach team members, collaborate cross-functionally to remove blockers, and hands-on jump into support to model standards and improve processes and tooling.

Lead administration and architecture of the GTM tech stack (primary HubSpot), design scalable processes and integrations across Sales, Marketing, and Customer Success, troubleshoot cross-system issues, run tool evaluations, and drive data-informed process improvements to optimize lead-to-revenue workflow.