Top Operations & Support Jobs in New York City, NY

Own and scale cruise business operations, including group inventory, booking accuracy, supplier workflows, commission reconciliation, and cross-border selling processes. Build scalable workflows, automation, controls, metrics, dashboards, and supplier data systems. Partner with product, engineering, payments, support, and partnerships teams to improve booking conversion, reduce operational friction, support technology launches, and turn recurring issues into durable process or technology fixes.

Adapt and maintain HubSpot, Hightouch, and related revenue technology systems for international markets and business units. Provide operational support, configure workflows and properties, improve funnels, lead tool migrations, evaluate architecture requests, and enable teams through documentation and training. The role owns migration adoption, request intake, and repeatable implementation playbooks across sales and marketing operations.

Own and support Fora’s advisor community Forum by answering questions, organizing and moderating discussions, enforcing guidelines, escalating issues, and identifying trends. Develop community programming, establish support processes and SLAs, and report on engagement, response times, sentiment, and policy flags. Collaborate with Trust & Safety, Support, Advisor Success, and other teams to improve advisor support and community health.

Own the membership and sales support inbox, answering prospective advisors’ questions through email and Intercom. Triage qualified leads to Sales, maintain macros, SOPs, help content, and CRM records, and meet support metrics. The role also identifies recurring questions, improves AI and automation workflows, supports cross-team knowledge sharing, and helps onboard teammates.

Lead high-priority strategic and operational initiatives across the company. Responsibilities include structuring ambiguous problems, building analytical and financial models, managing planning and KPI cadences, designing experiments, analyzing results, driving cross-functional projects, and implementing scalable processes, dashboards, and performance improvements. The role serves as an internal consultant and operator with potential progression into leadership of a business unit or function.

Leads revenue operations across Sales and Advisor Services, managing commercial processes, CRM strategy, routing, funnel intelligence, automation, enablement, and vendor partnerships. The role improves qualification, conversion, advisor support, reporting, data quality, and operational scalability through process redesign, AI, self-service, and workflow automation. It partners cross-functionally with Sales, Product, Engineering, Data, and external agencies to implement and optimize revenue infrastructure.

Provide prompt, empathetic support across booking, account, finance, and advisor experience queues via Intercom. Resolve inquiries end-to-end, meet SLA/CSAT/AHT/FCR targets, maintain macros/SOPs, improve tooling and AI/chatbot automation, and help onboard and mentor new team members while partnering with cross-functional teams.

The Wolf Program offers an entry-level opportunity in business operations, providing training and exposure across travel company functions, fostering entrepreneurial skills.

Lead Fora's UK market growth by owning strategy, KPIs, and operational execution. Build processes, tools, supplier relationships, and local marketing. Drive advisor onboarding, success, compliance, and cross-functional projects while managing partners and scaling multi-city operations.

The Conversational AI Operations Specialist will manage and optimize the AI chatbot Sidekick, focusing on quality assurance and content operations.