Top Operations & Support Jobs in New York City, NY

As a GTM Systems Analyst, you'll enhance Salesforce and support revenue systems, focusing on integrations and revenue process enablement across various platforms.

Provides hands-on workplace technology and IT support for the New York office. Responsibilities include troubleshooting devices, applications, accounts, peripherals, connectivity, meeting-room AV, onboarding and offboarding, hardware lifecycle management, office installations, badge and camera issues, documentation, and workflow improvements. The role is onsite five days per week and collaborates with Workplace, Office Managers, executives’ assistants, and the broader IT team.

Support the Legal Engineering function by developing deployment plans, analyzing adoption metrics, coordinating resources, and ensuring consistent delivery across initiatives.

Own and operate Serval, build automated workflows and integrations for onboarding, offboarding, access provisioning, SaaS administration, and HRIS processes. Develop AI-enabled services, test and monitor workflows, troubleshoot failures using logs and APIs, coordinate staged changes, and measure business impact. Provide occasional employee support while maintaining reliable, documented IT identity, device, and SaaS systems.

Support the Legal Engineering org with data, reporting, tooling, and operations. Build dashboards, automate trackers and workflows, run cadence and performance reviews, support strategic projects, coordinate hiring and onboarding, and enable repeatable pilot and rollout programs.

Provide high-touch executive support to the CEO Office: manage complex calendars, travel, and email for executives; coordinate cross-timezone meetings; run offsites and events; triage requests; support projects and operations; improve systems; review expenses and book travel.

Own and build Legora’s company-wide business operations engine during hyper-growth. Lead the operating model, planning and OKR cadence, metric tree, MBR/QBR reviews, decision-rights framework, cross-functional alignment, internal communications, and business systems governance. Translate analytics into investment cases, partner with executives and Finance, and build the Business Operations team while establishing scalable operational processes across global locations.

Provide high-touch operational support to the Chief Product Officer and Chief Technology Officer: manage calendars, travel, and email; coordinate meetings across time zones; plan offsites and team events; triage requests; review expenses; improve team systems; and keep projects and communication running smoothly.

Lead Legora's SaaS and AI portfolio governance: maintain a single inventory, detect and remediate shadow IT/AI, manage renewals and FinOps, build automation (LLM/agent/iPaaS) for discovery and reclamation, enforce AI vendor terms with Security/Legal, onboard apps to SSO/SCIM, and report utilization, savings, and compliance to leadership.