Top Operations & Support Jobs in New York City, NY

Lead on-site mail and package operations at 1301 Avenue of the Americas, ensuring accurate receipt, sorting, dispatch, tracking, digitization, SLA compliance, stakeholder coordination, reporting, and continuous process improvement while representing the Delivery Solutions business line.

Serve as the primary front‑of‑house contact, manage visitor and conference room logistics, oversee day‑to‑day office operations and facilities, coordinate vendors and onboarding, support events and light administrative tasks to ensure a well‑run workplace and excellent employee/client experience.

Manage day-to-day Loss Mitigation operations to ensure investor and regulatory compliance, optimize backend closing processes, drive process improvements, oversee vendor and GSE/Government reporting, mentor staff, remediate QA/audit issues, and present results to senior management.

Lead a sourcing team executing marketing sourcing strategies and negotiations, partner with business leaders to drive savings, mitigate third-party risk, ensure compliance, and develop team talent.

Lead cross-functional operational improvement initiatives from diagnosis through implementation using process reengineering and continuous improvement methods. Advise senior leaders, manage program governance, define KPIs, drive change management, and ensure measurable, sustainable business outcomes.

Build short- and long-term contact center forecasts, apply Erlang C and workforce methodologies, model staffing scenarios, produce FTE and cost projections, automate reporting, partner with WFM, operations, finance and vendors, and present data-driven capacity plans to leadership.