Top Operations & Support Jobs in New York City, NY

Serve as the COO’s strategic right hand, owning company-wide planning, OKRs, operating cadences, execution reviews, decision management, and high-priority cross-functional initiatives. Diagnose issues using data, recommend actions, assign accountable owners, and improve executive-team operations. Partner with HR and Finance on organizational health, staffing, and productivity. The role also supports senior hiring, board and investor materials, and automation of manual processes.

Provide high-level executive support to the Chief Product Officer and Chief Technology Officer. Own complex calendars, meeting preparation, travel, communications, follow-through, and executive operating systems. Coordinate R&D leadership activities, offsites, events, and team logistics while anticipating needs, exercising independent judgment, managing stakeholders, and ensuring commitments are completed.

Owns commercial KPI production, competitive intelligence resources, reporting cycles, and enablement infrastructure for Headway’s payer partnerships organization. The role drives strategic and operational workstreams, coordinates commercial reporting, supports team scaling, and applies AI tools critically to produce reliable recommendations. Success requires strong operational execution, resourcefulness, analytical problem-solving, and comfort working in ambiguity within a digital health environment.

Owns the design, implementation, monitoring, and scaling of core operational workflows and processes. Identifies efficiency and automation opportunities, leads cross-functional initiatives with product, engineering, payer, and customer experience teams, and uses data analysis to drive actionable insights and business outcomes. The role serves as an operational bridge to product and data teams while supporting high-quality execution and company growth.