Top Operations & Support Jobs in New York City, NY

Supports daily operations for FSA, DCFSA, HSA, COBRA, and ACA benefit programs. Triages and resolves inquiries, manages employer charges, troubleshoots enrollment and EDI issues, collaborates with vendors and internal teams, and helps develop benefit resources and improve systems.

Supports small-business customers with benefits-related questions and issues involving health, retirement, insurance, wellness, and commuter benefits. Provides phone, ticket, and chat support; explains policies, eligibility, and employee rights; troubleshoots using plan documents and business rules; manages open issue queues; and identifies product or process improvements with cross-functional teams.

Own the execution of strategic Operations initiatives, including planning rhythms, reporting, accountability mechanisms, AI-powered workflows, and cross-functional programs. Partner with leadership and Technology, Finance, Accounting, and Customer Success teams to improve operational efficiency, coordinate dependencies, resolve bottlenecks, and scale operating systems. Use data, dashboards, and progress tracking to inform decisions, maintain visibility, and drive high-impact work to completion.

Own and administer the connected go-to-market technology stack, with Salesforce at its core and Customer.io plus routing, enrichment, and engagement platforms around it. Configure declarative Salesforce solutions, lead routing, scoring, marketing automation, integrations, data governance, consent, and campaign tracking. Partner with Marketing, Sales, Customer Success, and RevTech stakeholders to translate requirements into reliable systems, documentation, training, and automation. This is a hands-on senior individual-contributor role focused on data integrity and scalable GTM operations.

Own funnel and lifecycle operations across prospect and customer journeys. Manage lead intake, enrichment, scoring, routing, segmentation, nurture eligibility, lifecycle triggers, handoffs, and re-engagement. Partner cross-functionally to improve data quality, journey execution, measurement, and governance across CRM, marketing automation, and customer-engagement platforms. Use analytics, AI, and experimentation to reduce funnel leakage, improve prioritization, and support conversion, adoption, retention, and expansion.

Processes unemployment-related verifications, state inquiries, claims documents, mail, and benefit charge statements. Retrieves and validates documents from state portals, manages workflows, supports hearings, coordinates with internal teams and state agencies, and helps develop internal resources. The role requires strong organization, communication, judgment, attention to detail, and proficiency with Adobe Acrobat and multiple software systems.

Manages a team responsible for medical insurance product operations, overseeing service quality, KPIs, SLAs, workflows, documentation, staffing, and performance development. Partners with Product, Engineering, Legal, Finance, Customer Support, Underwriting, carriers, and vendors to improve benefits processes, resolve issues, scale operations, and deliver new capabilities. The role also establishes SOPs, supports compliance controls, drives automation, and manages cross-functional projects.

Manage inbound phone, email, and chat inquiries from employees of small-business customers. Provide support for payroll, benefits, HR, compliance, timecards, paychecks, and the Justworks software platform. Resolve CRM cases, communicate status, escalate complex issues, maintain product expertise, and identify product or process improvements while delivering empathetic, accurate customer service.

Lead HR systems work for People & Talent by configuring and supporting Workday (Core HCM, Benefits, Advanced Comp, Talent & Performance). Capture business requirements, test and implement enhancements and integrations, maintain data integrity through audits, train users, and drive process improvements and automation to streamline HR workflows.

The role involves managing partnerships with accounting and finance professionals, driving growth, building insights, and collaborating across teams for effective partner engagement and operational success.