Top Operations & Support Jobs in New York City, NY

Executes payment processing, funds movement, reconciliations, exception handling, and related workflows accurately and on time. Investigates and resolves payment issues, follows financial controls, identifies risks, and escalates unusual activity. The specialist also analyzes recurring problems, recommends process improvements, adopts automation and AI-enabled tools, and collaborates with teammates to deliver reliable payment operations.

Provide senior-level technical support and endpoint operations across macOS and Windows, manage endpoint lifecycle, administer Jamf/Kandji and Intune, automate workflows using scripting and AI tools, improve DEX through monitoring, documentation, and cross-team collaboration, and own onboarding/offboarding processes.

Lead HR systems work for People & Talent by configuring and supporting Workday (Core HCM, Benefits, Advanced Comp, Talent & Performance). Capture business requirements, test and implement enhancements and integrations, maintain data integrity through audits, train users, and drive process improvements and automation to streamline HR workflows.

The role involves managing partnerships with accounting and finance professionals, driving growth, building insights, and collaborating across teams for effective partner engagement and operational success.

Lead Payments and Fraud Operations to ensure accurate, timely customer fund movement and protect Justworks from financial crime. Set strategy, scale teams and controls, ensure AML compliance, enable faster payment products, drive automation/AI tooling, and partner cross-functionally.

The Senior Director of Central Operations will lead the transformation of operations, focusing on AI and automation, build a high-performing team, drive operational excellence, manage KPI frameworks, and oversee tools and learning initiatives.

Lead and coach a small workers' compensation claims team while managing a caseload of complex, litigated, and high-severity claims from first notice through closure. Serve as primary escalation for difficult claims, review reserves and settlements, audit files, coordinate with TPAs/carriers/counsel/medical providers, onboard/train staff, ensure multi-state WC compliance, and support reporting and process improvement initiatives.