Top Operations & Support Jobs in New York City, NY

The role involves leading strategic initiatives, partnering with teams, conducting analyses, and communicating insights to improve operational processes at MongoDB.

Lead high-priority strategic and operational initiatives, build executive-facing business cases, manage hyperscaler relationships, partner with Finance/Product on performance analysis, and develop margin forecasting frameworks to drive scalable growth and informed decisions.

Lead high-priority strategic and operational initiatives, build executive-facing business cases and scenario analyses, manage hyperscaler relationships, partner with Finance and Product to evaluate performance, and develop gross margin analyses and forecasting frameworks to drive decision-making.

Manage high-impact technical escalations, coordinate cross-functional teams to drive resolution, lead incident calls and executive communications, perform root-cause analysis, track trends, and lead improvement projects to prevent repeat issues and improve escalation response.