Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.