Serve as a strategic advisor to the SVP of US Solutions by leading strategic planning, executive communications, governance, performance tracking, reporting, and cross-functional initiatives. Coordinate operating rhythms, business reviews, and special projects while developing recommendations and insights for senior leadership. Drive alignment, change management, organizational effectiveness, and execution across Product, Technology, Sales, Finance, Operations, and Legal teams.

Lead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.