Top Operations & Support Jobs in New York City, NY

Own and improve CX Services operational processes across Expert Services and Partner Services. Lead operational improvement programs, develop data-driven reporting, translate business needs into technical requirements, and partner with Salesforce, Business Systems, Data Engineering, and Enablement teams. Drive change management, process adoption, stakeholder alignment, and scalable AI-enabled solutions while influencing cross-functional teams without direct reports.

Provides executive administrative support to the CTO and engineering VPs, including calendar and expense management, event coordination, confidential document preparation, request handling, project coordination, onboarding, and Technology Services duties. Requires strong organization, communication, discretion, stakeholder follow-up, and experience supporting senior leadership in a fast-paced environment. Travel is expected to be less than 5%.

Administer and scale Gainsight as the system of record for the Customer Experience organization. Configure health models, CTAs, playbooks, workflows, dashboards, AI features, integrations, permissions, and data processes. Troubleshoot sync and automation issues, support security and compliance, lead QA/UAT, manage releases and documentation, and partner with CX, Salesforce, Data, IT, and Security teams on platform enhancements.

Leads the architecture, governance, and optimization of Salesforce and the broader go-to-market technology stack. Builds data cleansing, enrichment, automation, AI, reporting, and account-sourcing workflows; manages tools and integrations; improves sales processes; leads UAT, documentation, training, and data projects; and serves as the technical advisor for sales operations stakeholders.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding, technical escalations, deliverability, compliance, and process improvement. Analyze operational metrics, identify root causes, develop scalable workflows and playbooks, influence tooling and product roadmaps, and partner cross-functionally across Product, Engineering, Sales, Success, and Email Deliverability. Mentor junior team members and drive automation, reliability, and operational excellence.

Lead the escalation and operational management of core IT services, resolving complex Service Desk issues and serving as a Tier 3 resource for macOS, networking, hardware, Google Workspace, Okta, Zscaler, Slack, and related SaaS tools. Responsibilities include incident response, root-cause analysis, security remediation, automation through scripting, documentation, vendor management, business continuity, and mentoring IT team members.