Top Operations & Support Jobs in New York City, NY

Manage the order-to-cash process for enterprise customers, ensuring timely billing and payment collections while collaborating with teams to resolve discrepancies.

Lead and develop teams in Cash Application, Invoicing Operations, and L2 Billing Support; ensure accurate billing and customer satisfaction while driving process improvements across OTC workflows.

The role involves workforce management planning, including forecasting, capacity planning, and strategic analysis for a global contact center. The analyst will provide insights for operational efficiency and collaborate with cross-functional teams.

Evaluate sales team performance through analytical models, support growth initiatives, and develop executive materials while fostering collaboration across teams.

As a Senior Knowledge Management Specialist, you will establish a KM infrastructure, create documentation, manage projects, report on KPIs, and collaborate with teams using AI tools.

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.

Partner with sales leads to drive initiatives that enhance sales performance and productivity. Analyze sales data to provide insights and develop action plans. Collaborate with cross-functional teams to address operational challenges and improve business processes.

The Inventory Control Manager will oversee inventory lifecycle, manage third-party warehouses, enhance operational efficiency, and drive continuous improvement in inventory practices.

Oversee procurement and accounts payable, implementing policies and technologies for efficient spend management. Lead a team for operational excellence and compliance.

The OEM Installation Partnerships Manager will develop and scale a partner ecosystem for vehicle and asset installations, ensuring adherence to technical and quality standards while fostering collaboration across teams for successful deployments.