Provide onsite and remote IT support for NYC and global users including desktop hardware/software troubleshooting, device provisioning and maintenance, SaaS administration, account management, network/VPN support, A/V and event support, onboarding/offboarding, documentation, and participation in on-call rotation.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.