Lead and operationalize the Healthy Savings Discounts Program: manage promotion setup and testing, own promotional calendar, onboard clients, analyze large datasets to generate insights, support partner relationships, enable program modernization, and collaborate cross-functionally to scale Optum Offers.

Provide high-level administrative support to executive leadership (CMO and COO): manage complex calendars, travel, expenses, meeting preparation, onboarding, office management, and team administrative projects, while maintaining organization and providing coverage for other leadership team members as needed.

Handle high-volume incoming calls from labs and providers, coordinate specimen pickup and processing logistics, troubleshoot specimen and transport issues, document interactions, resolve customer complaints, and collaborate with lab staff and couriers to ensure compliant, efficient laboratory operations.