Top Operations & Support Jobs in New York City, NY

Leads a team of data stewards and oversees Customer Information data assets throughout their lifecycle. Ensures policy compliance, data quality, regulatory alignment, and effective stewardship. Develops and improves processes, creates performance metrics, resolves data issues, partners with Product, Technology, enterprise tooling, and risk governance teams, and drives operational efficiency. Provides subject matter expertise while coaching team members and managing cross-functional relationships.

Lead strategic business analysis and growth initiatives for Capital One’s Global Payment Network. Responsibilities include developing business, product, pricing, marketing, credit-risk, and financial strategies; managing P&L-related objectives; leading analysts; coordinating cross-functional execution; overseeing projects; and using quantitative and qualitative analysis to improve profitability, customer experiences, and partner performance.

Provides executive administrative support in a fast-paced technology environment. Responsibilities include managing multiple executives’ calendars, coordinating meetings and events, arranging travel, preparing expense reports and business communications, organizing conference rooms and technology, and handling general administrative tasks. The role requires strong organization, communication, flexibility, problem-solving, and proficiency with Microsoft Office or Google Suite. It is a hybrid position supporting Capital One’s Network Compliance organization.

Supports multiple executives by managing complex calendars, coordinating meetings and events, arranging travel, preparing expense reports, handling business communications, and completing administrative projects. The role requires strong organization, adaptability, problem-solving, writing, proofreading, relationship-building, and proficiency with office and video-conferencing technologies in a fast-paced environment.

Leads a team of Workfront administrators and Fusion developers supporting platform governance, workflow automation, integrations, feature rollouts, support triage, and enterprise administration. The role prioritizes automation initiatives, improves Workfront capabilities, manages direct reports, and establishes operating rhythms. Candidates need substantial Workfront administration and Fusion development experience, along with people leadership experience.

Leads strategic business analysis for Capital One Shopping, including growth and profitability strategy, product and pricing development, marketing insights, credit risk modeling, business requirements, and cross-functional execution. The role may manage analysts, oversee multiple programs, influence executives, and drive decisions through quantitative and qualitative analysis. Responsibilities include product strategy, financial performance, customer experience development, and team leadership in a fast-paced environment.

Leads process management and operational improvement initiatives across Network Risk Operations. Partners with stakeholders to identify business needs, analyze trends and risks, and implement solutions involving process changes, dashboards, digital tools, automation, AI, and enablement. Establishes governance, prioritization, and controls while driving scalable solutions, stakeholder alignment, adoption, and measurable improvements across cross-functional teams.

Leads regional technical payment-acceptance operations across Latin America, the Caribbean, and Mexico. Manages a distributed team, translates global strategy into market plans, diagnoses and remediates acceptance failures, and coordinates cross-functional initiatives with payment ecosystem partners. Establishes monitoring, KPIs, controls, playbooks, and governance while influencing senior stakeholders and developing team capability. Requires fluent Spanish and English, extensive payment operations experience, and approximately 15% travel.

Supports multiple executives through complex calendar management, travel coordination, expense reporting, team events, meeting planning, information sharing, and cross-team relationship building. Serves as an executive gatekeeper and team ambassador in a fast-paced environment, requiring adaptability, resourcefulness, strong judgment, communication, organization, and attention to detail.