Top Operations & Support Jobs in New York City, NY

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

Individual-contributor Sales Operations role responsible for sales planning, forecasting, pipeline reporting, and Salesforce data governance for International Acceptance. Deliver strategic analytics and market coverage models, automate sales scorecards and MBRs, redesign sales processes, and partner cross-functionally to drive sales excellence and standardized CRM hygiene.

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Lead analytics and sales operations for international acceptance: analyze sales performance, support semi-annual sales planning and incentives, improve CRM data quality and reporting, build standardized scorecards and MBRs, and partner cross-functionally to optimize sales processes and execution.

Lead Capital One Travel's servicing organization by defining strategy, optimizing operations and workforce design, improving customer experience, integrating AI/data-driven automation, partnering with product/engineering, and developing a high-performing, distributed servicing organization.

The Business Manager drives payment network growth in the Mexico & Caribbean region, developing strategies, managing projects, leading analysts, and collaborating across teams to meet sales and business goals.

Provide high-level administrative support to multiple executives, managing complex calendars, travel and expense reporting, coordinating team events, circulating communications, and acting as a team ambassador to ensure efficient operations and strong internal relationships.

The Senior Administrative Assistant will manage calendars, coordinate meetings and events, facilitate travel arrangements, process expenses, and provide general administrative support while ensuring effective communication with clients and team members.

Support Process Risk Optimization by identifying, assessing, and mitigating process-level risks across Enterprise Services. Conduct risk research, advise stakeholders, draft deliverables, support program delivery, prioritize multiple assessments, and drive process improvements and controls activities while collaborating with cross-functional teams to inform executive decision-making.

Provide administrative support to 4-6 executives, manage calendars, coordinate travel, prepare documents, and promote team events.