Top Operations & Support Jobs in New York City, NY

Lead strategy and analytics for Capital One’s core banking modernization, owning migration progress, risk, readiness, and executive, board, and regulatory reporting. Manage stakeholder relationships across Technology, Risk, Compliance, and Operations; develop business strategies, quantitative and qualitative analyses, financial models, and product insights. Coordinate delivery across multiple projects, build business requirements, influence senior leaders, and potentially manage and develop analysts.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, meeting and event planning, information distribution, and team relationship-building. The role requires strong organization, communication, judgment, adaptability, multitasking, and collaboration in a fast-paced environment. Administrative assistants act as executive gatekeepers and proactively resolve issues while coordinating with colleagues and other administrative teams.

Provides onsite technical support for an enterprise workforce, resolving laptop and mobile-device issues across Windows and Mac environments. Handles IT incident, change, problem, knowledge, endpoint, and business-control processes. The role emphasizes customer service, rapid issue resolution, operational efficiency, accountability, communication, and collaboration.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, meeting and event planning, information dissemination, and team relationship building. Acts as an executive gatekeeper and team ambassador while solving problems independently, adapting to changing priorities, and maintaining high standards of organization, communication, and confidentiality.

Supports multiple executives through complex calendar management, travel coordination, expense reporting, team events, meeting planning, information sharing, and cross-team relationship building. Serves as an executive gatekeeper and team ambassador in a fast-paced environment, requiring adaptability, resourcefulness, strong judgment, communication, organization, and attention to detail.

Manage Capital One Travel’s call center quality program, including BPO partner oversight, QA rubric integrity, global calibrations, audits, coaching feedback loops, KPI tracking, and continuous improvement. Translate quality insights into training and workflow enhancements, drive adoption of AI-assisted tools, and lead initiatives that improve agent proficiency, service consistency, and customer experience.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information distribution, and relationship building. The role requires strong organization, communication, judgment, adaptability, multitasking, and proficiency with office productivity and collaboration tools.

Serve as strategic advisor and operating partner to the Consumer Developer Experience leadership team. Establish operating rhythms, coordinate strategic planning, synthesize organizational data, align financial forecasts and resource allocation, connect Product, Technology, Design, and Finance, and lead high-stakes cross-functional initiatives. The role supports executive decision-making, improves organizational effectiveness, and develops scalable processes for a large integrated organization.

Manage OneTag platform onboarding, tag stewardship, data quality and observability, and process optimization for Consumer Behavior Analytics. Partner with product and technology teams to improve onboarding, establish preventative and detective data controls, and replace manual workflows with scalable automation. Lead cross-functional alignment, communicate progress and risks, resolve ambiguity, and advance enterprise frameworks, compliance workstreams, and stewardship initiatives.

Leads the International Pricing Team’s Infrastructure and Implementation pillar for Capital One’s Global Payment Network. Develops pricing strategies, architectures, systems, and processes addressing payment flows, interchange, incentives, and monetization. Directs cross-functional teams, manages multiple projects, builds business requirements, partners with Finance, Sales, and Operations, and drives profitability, resilience, and modernization. Provides people leadership, quantitative and qualitative analysis, executive communication, strategic decision-making, and execution in a dynamic environment.