Top Operations & Support Jobs in New York City, NY

Provide high-level administrative support to 4–6 executives: manage complex calendars, coordinate travel and expenses, organize meetings and events, prepare business communications, maintain cross-team relationships, perform general office tasks, and drive team activities to ensure smooth, efficient operations in a fast-paced environment.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Lead design and governance of Debit payment operations, oversee risk and controls, drive process improvements, manage a high-performing team, and influence cross-functional stakeholders to resolve issues and optimize performance.

Provide second-line governance and oversight of business continuity and operational resilience for the Global Payment Network. Advise and challenge first-line owners, analyze data to identify risks and trends, lead risk assessments, consult on incidents, collaborate with partner risk teams, support audits/regulators, and drive resilience improvements across the organization.