Provides first-line IT support to NBCUniversal employees and partners through phone, chat, and tickets. Resolves technical issues, fulfills or triages requests, meets service-level targets, delivers strong customer service, and contributes to process improvements and operational projects. The role requires experience supporting Windows, macOS, Office 365, Active Directory, mobile devices, and ITIL-based service practices in a high-volume environment.

Supports and enhances HR technology applications focused on SuccessFactors Recruiting and Onboarding. Responsibilities include requirements gathering, stakeholder and vendor collaboration, SuccessFactors configuration, reporting, testing, authorization design, project execution, production support, release adoption, and optimization of SAP HCM and SaaS HR solutions. The role also develops RICEF specifications, coordinates automation and engineering enhancements, and provides after-hours deployment and support coverage.