The Director of Store Profitability, Performance & Workforce Management will enhance profitability through financial analysis, operational insights, workforce optimization, and data-driven reporting across North America stores.

Leads global workplace technology strategy, engineering, and service experience across endpoints, Microsoft 365, collaboration, unified communications, meeting rooms, service desk, executive support, device lifecycle, and vendors. The role modernizes workplace platforms through automation, AI-assisted support, self-service, DEX analytics, proactive remediation, and strong governance. It manages global teams and strategic providers, sets product roadmaps and investment plans, improves reliability and adoption, and partners with security, HR, finance, procurement, and regional leaders.