Top Operations & Support Jobs in New York City, NY

Supports the Chief Administrative Officer’s strategic priorities, executive operations, stakeholder engagement, policy convenings, travel planning, briefing materials, action-item tracking, operating reviews, leadership reporting, town halls, communications, and culture-building events. The role synthesizes complex information into executive insights, coordinates cross-functional inputs, and manages multiple priorities with discretion and strong organizational judgment.

Serves as a trusted partner to a senior vice president by managing complex global calendars, communications, meetings, travel, expenses, executive briefings, follow-up tracking, organizational events, and confidential information. Supports operational planning, business reviews, leadership engagement, stakeholder coordination, budget tracking, special projects, and strategic priorities across a global technology organization.

Manage Mastercard Economics Institute operations, including annual calendars, meeting cadences, research delivery protocols, finance and budget processes, stakeholder coordination, vendor billing, and operational issue resolution. The role documents procedures, identifies process gaps, supports meeting deliverables, and coordinates requirements across global teams and partner organizations.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Leads global legal process excellence and standardization for Mastercard’s Law Department. Designs and optimizes legal workflows, operating models, governance frameworks, playbooks, and service delivery standards. Partners with legal technology and analytics teams to automate processes, define requirements, establish KPIs, and drive continuous improvement. Influences senior stakeholders, leads transformation initiatives, and builds a process excellence team focused on efficiency, consistency, risk management, adoption, and user experience.

Leads strategy execution, analytics, growth initiatives, acceptance modeling, and performance management for Mastercard’s North America Digital Partnerships and Fintech sales segment. Partners with executive and cross-functional teams to assess opportunities, mitigate risks, develop go-to-market strategies, and support strategic priorities. Manages three sales analysts, promotes best practices, and provides data-backed recommendations to senior leadership.

Supports two senior vice presidents by managing complex calendars, domestic and international travel, expenses, stakeholder access, communications, meetings, events, confidential information, reporting, and special projects. Partners with the Chief of Staff and fellow executive assistants to align priorities, coordinate operating cadences, and enable leadership teams. Requires strong organization, judgment, communication, relationship-building, discretion, and proficiency with Microsoft 365 and AI tools.

Supports Mastercard’s commercial partnerships operating model across Corporate Solutions and SME. Responsibilities include managing partnership pipelines, developing prioritization frameworks, designing lifecycle and onboarding processes, tracking performance metrics, improving go-to-market scalability, and coordinating stakeholders across regions and functions. The role focuses on data-driven analysis, scalable process development, governance, continuous improvement, and effective partnership execution.

Supports senior executives with calendar management, scheduling, travel arrangements, expense reporting, meeting coordination, communications, records, budgets, contract administration, and departmental projects. Maintains spreadsheets and databases, researches assigned topics, prepares reports and presentations, and serves as an administrative liaison across the company. Requires strong organizational, relationship-management, prioritization, communication, multitasking, and problem-solving skills, along with proficiency in Microsoft Office and Oracle.