Build and own GTM systems for Primary Care, EAP, and Provider Experience motions. Design data models, integrations, automations, AI agents, governance standards, testing environments, monitoring, and self-healing workflows. Partner with GTM architecture and systems teams to scale commercial operations, improve referrals and provider growth, and reduce manual effort. Evaluate and evolve the GTM technology stack while measuring automation performance through experimentation.

Provides phone, chat, and email support to payor partner clinicians and clients. Collaborates with Customer Operations, revenue cycle management, and Engineering teams to resolve billing issues, bugs, and stakeholder roadblocks. The role requires multitasking, health insurance and billing knowledge, technical proficiency, empathy, attention to detail, and calm problem-solving in a contact center environment.

Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.