Top Operations & Support Jobs in New York City, NY

Lead enterprise service delivery and operations for large National Accounts, overseeing a 900+ person organization and $12B+ revenue. Accountable for customer satisfaction, operational performance, risk management, talent development, and driving transformation using data, technology (including AI), and process optimization to improve NPS, persistency, SLAs, and profitability.

This role ensures annuity contracts reflect MetLife's commitments and comply with regulations. Responsibilities include drafting contracts, responding to regulators, and collaborating with internal teams.

Lead end-to-end analysis and optimization of external customer journeys, identify friction, prioritize AI-enabled solutions, collaborate with Operations/Technology/Data/Product, influence senior stakeholders, and drive adoption through data-driven change management to improve CX and business outcomes.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Lead day-to-day operations for Short Term Disability and FML claims, managing 60-80 specialists and 4-6 unit managers. Drive operational metrics, quality, service, process and technology improvements, change management, cross-functional partnerships, and full people management including hiring, performance, and development.

The role involves leading the operational management of Short Term Disability claims, ensuring quality service and driving team performance while managing a team of specialists and managers.

Provide high-level administrative support to the SVP of Disability Service & Operations: manage complex domestic and international travel, calendars and inboxes, schedule and coordinate meetings/events, prepare materials, process expenses and invoices, liaise with senior leaders and partners, and maintain confidentiality and executive-level communication.

The AVP, Business Controls oversees risk management in business solutions, ensuring effective control practices and metrics development across global teams.

Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.