Top Operations & Support Jobs in New York City, NY

Part-time internship supporting Internal Audit with user research, UX and workflow design, AI-enabled solution support (prompt libraries, use-case evaluation), prototyping, documentation, and stakeholder collaboration to improve audit planning, reporting, and knowledge management.

Provide high-level administrative and operational support to senior audit leaders: manage complex calendars, coordinate domestic/international travel and expenses, prepare presentations and reports, organize meetings and events, handle confidential information, and partner with EAs and business partners to ensure seamless operations.

Lead and coach a team of Complaint & Litigation Specialists to log, research, and resolve complaints and grievances. Manage team inventory, workflows, and performance, build cross-functional partnerships, ensure compliance with regulatory requirements, and drive timely, accurate case closures.

Lead a short-term disability (STD) claims unit to meet targets in claim accuracy, customer centricity, and expense management. Coach and develop staff, remove barriers, analyze data to address root causes, implement efficiency strategies, and escalate issues with solutions to senior leaders.

Document, analyze, and improve IDI claims and reinsurance workflows and procedures to ensure accurate, compliant, and timely claim outcomes. Lead process reviews, identify gaps and risks, recommend system and operational improvements, and coordinate cross-functional stakeholders to implement consistent, sustainable changes.

Manage initial long-term care eligibility determinations by reviewing medical and policy documentation, conducting detailed information-gathering calls, composing decision letters, communicating outcomes to policyholders, and partnering with medical, legal, and customer resources. Maintain timely, compliant, and well-documented case files and represent the company in deposition or trial when required.

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.