Top Operations & Support Jobs in New York City, NY

Provide timely technical support through email, live chat, and forums. Triage bugs and feature requests, meet customer response SLAs, troubleshoot issues with engineering and product teams, identify documentation improvements, and build expertise in the Weights & Biases product. Participate in a 24/7 weekend on-call rotation while using Python and machine learning tools to assist customers.

Lead and build a global deal desk to structure, approve, and orchestrate complex enterprise and strategic deals. Define operating model, playbooks, systems, and governance; partner with Legal, Revenue Accounting, Finance Pricing, and sales to ensure pricing quality, contract governance, accurate quoting/booking, fulfillment, and compliant revenue recognition.

Partner with Data Center Operations to map and improve workflows, build and maintain internal tools, automations, dashboards, and AI-enabled solutions, produce SOPs and training, drive adoption, measure impact with operational metrics, and collaborate across teams to deploy and iterate solutions.

The Commercial Lead will manage relationships with U.S. electric utilities to ensure power supply for AI infrastructure. Responsibilities include procurement, interconnection strategy, and regulatory coordination.