Lead end-to-end dispute operations, ensuring compliant, timely resolution under Regulation E and card network rules. Manage and develop a team of disputes specialists, drive process improvements, partner cross-functionally (Fraud, Compliance, Product, Member Experience), support vendor/BPO strategy, and deliver reporting, audit readiness, and loss-reduction initiatives.

As a Workforce Operations Analyst, you will manage workforce performance, optimize customer support staffing, analyze metrics, and collaborate across teams to improve service delivery.