Partner with Sales, Account Management, RevOps, and Information Systems stakeholders to design, configure, and optimize Salesforce CRM workflows and business processes. Responsibilities include requirements gathering, automation, lead routing, approvals, data management, GenAI use-case evaluation, testing, rollout, documentation, user support, and cross-functional system enhancement delivery.

Own global go-to-market revenue planning and sales productivity operations. Build capacity, funnel conversion, quota, attainment, and productivity models; manage planning calendars, target setting, quota rollouts, and operating reviews. Advise Sales, FP&A, Strategy, and senior leadership while partnering on incentive design and operational efficiency through analytics, CRM, reporting platforms, and generative AI.