Leads Gusto’s Payment Operations team and owns payment processing across ACH, wires, RTP, and international contractor payments. Manages bank and payment partner operations, escalations, SLAs, compliance activities, audits, incident response, and process improvements. Partners with Engineering, Product, Accounting, Risk, Legal, and Customer Experience while hiring, coaching, and developing analysts. The role also drives AI adoption and ensures operational controls, documentation, and payment reliability remain strong.