Leads the multi-year technical product and program roadmap for Credit Risk, including U.S. credit modernization, platform migrations, data and analytics capabilities, and operational readiness. Establishes delivery governance, prioritizes requirements, manages dependencies and risks, and partners across Engineering, Data Science, Architecture, Security, Legal, and Operations. Uses metrics to guide investment and customer outcomes while developing technical product and program managers. Requires enterprise-scale modernization leadership, financial services experience, regulated data knowledge, and fluency in cloud platforms, distributed systems, APIs, and data technologies.

Lead strategy, roadmap, and delivery for B2B case management and ticketing on Salesforce. Partner with operations, Care, Tech, Analytics, and stakeholders to modernize workflows, automate processes, improve SLAs and KPIs, translate needs into user stories, and support adoption and change management.

Lead vision, strategy, and roadmap for B2B customer and partner portals using Salesforce Experience Cloud. Partner with cross-functional teams to translate service needs into scalable self-service, automation, and AI-enabled solutions. Manage backlogs, sprints, release readiness, KPIs, adoption, and stakeholder communications to reduce friction, increase self-service adoption, and deliver measurable operational and customer outcomes.