Top Product Management Jobs in New York City, NY

Lead two enterprise customer pods through voice-agent development, deployment, and handoff while shaping scalable product capabilities. Own evaluation frameworks, analytics, administration tools, and agentic design patterns that improve voice-agent quality and enable repeatable delivery. Partner directly with customers and engineers, translate production learnings into platform roadmaps, and build systems that help customers create and manage reliable voice AI agents.

Owns complex enterprise voice AI customer deployments, leading pod product direction from agent design through production and customer handoff. Drives conversational quality improvements including turn-taking, interruption handling, barge-in, endpointing, latency, and LLM orchestration. Partners with platform teams on real-time voice infrastructure and voice-to-voice models, while productizing customer solutions into repeatable industry assets. Requires deep voice AI expertise, telephony integration experience, enterprise technical deployment experience, and 12+ years in product management.

Owns digital M&A integration and product launch strategy for ServiceNow’s digital ecosystem. Develops integration playbooks, governance, requirements, decision frameworks, and sequencing across acquired companies’ platforms, portals, technology stacks, and customer communities. Partners with M&A, Product, Marketing, Engineering, and Legal teams to manage trade-offs and execution risks. Defines launch strategy, prominence criteria, and reusable playbooks while using analytics to validate outcomes and improve digital experiences.

Lead the strategy and execution of a scalable, self-service customer training product. Responsibilities include selecting the supporting platform, managing content and process development, creating the Training at Scale roadmap, coordinating cross-functional launches, developing pricing and revenue models, and establishing customer feedback loops. The role requires global program management, cloud platform and customer experience expertise, product strategy, stakeholder influence, and strong communication skills.