Own regional strategy, positioning, adoption, and commercial success for ServiceNow AI products across an Americas industry or customer segment. Translate global product roadmaps into localized offerings, enable sales, shape enterprise deals, manage packaging and pricing, analyze competitors, gather customer feedback, and drive AI use cases from concept through production. Partner cross-functionally with product, sales, marketing, customer success, services, and channel teams while meeting revenue, margin, and adoption targets.

Own outbound product strategy for Workflow Data Fabric and RaptorDB Professional. Develop positioning, messaging, use cases, competitive differentiation, launch strategies, sales enablement, demos, and customer-facing content. Engage enterprise customers, executives, analysts, sellers, and partners through briefings, events, webinars, and strategic deals. Translate complex data, analytics, integration, platform, and AI capabilities into customer value while using market feedback to influence roadmaps, adoption, and go-to-market execution.

Lead two enterprise customer pods through voice-agent development, deployment, and handoff while shaping scalable product capabilities. Own evaluation frameworks, analytics, administration tools, and agentic design patterns that improve voice-agent quality and enable repeatable delivery. Partner directly with customers and engineers, translate production learnings into platform roadmaps, and build systems that help customers create and manage reliable voice AI agents.