Top Product Management Jobs in New York City, NY

Leads development of legal technology products that modernize legal operations, streamline risk and compliance workflows, and support internal legal and business partners. Responsibilities include product research, roadmap and backlog prioritization, requirements definition, user journey mapping, stakeholder collaboration, and iterative delivery with engineering, data, risk, and legal teams. The role balances business goals, user needs, technical feasibility, and enterprise technology adoption.

Lead a product organization focused on customer journey confidence across a retail banking platform. Own enterprise testing tools, production testing, and observability initiatives to eliminate manual testing, improve production validation, and connect pre-release testing with post-release monitoring. Drive customer-centered, technology-enabled product strategy, cross-functional alignment, risk mitigation, and execution across platform products.

Own the end-to-end Workforce Management product suite supporting forecasting, capacity planning, scheduling, routing, and real-time operations. Lead and mentor Product Managers, define product strategy and roadmaps, prioritize portfolio investments, manage vendor relationships, and partner with engineering and enterprise data teams on architecture, data pipelines, integrations, and deployments. Translate technical constraints and business objectives for executives while driving measurable improvements in agent experience, customer satisfaction, and operational efficiency.

Own the end-to-end lifecycle of Card IVR voice self-services, transforming customer experiences through AI-driven conversational technology. Lead product strategy, identify customer and business opportunities, define solutions, manage risks, and drive execution with software engineers, analysts, operations, and stakeholders. Develop intuitive, low-effort self-service experiences and advance intent-based routing and natural language capabilities.

Own product strategy and technical execution for Capital One’s US Card platforms across recoveries, payments, servicing, disputes, and fraud. Responsibilities include modernizing legacy systems and data products, defining roadmaps and MVPs, prioritizing backlogs, developing business cases, managing risk controls, and leading cross-functional collaboration with technology, data, operations, risk, design, and business teams in an agile environment.

Leads product strategy and development for servicing agent experiences and insights. Reimagines customer and frontline tools through human-centered design, technology, business analysis, integrated problem-solving, and transformational leadership. Drives cross-functional alignment, innovative digital product solutions, execution excellence, and sustainable customer outcomes.

Leads the end-to-end lifecycle of collaborative, multi-user banking products for families. Drives customer-centered product strategy, identifies value creation opportunities, translates business needs into digital solutions, manages product risks, and aligns cross-functional teams of designers, engineers, and business analysts to deliver innovative customer experiences.

Leads the digital product strategy and portfolio for Capital One Cafes, connecting physical and digital customer experiences. Oversees discovery, engagement, associate-facing tools, AI-enabled capabilities, personalization, platform resilience, experimentation, and enterprise integration. Manages and develops Product Managers and Project Managers while partnering with Technology, Design, Analytics, Marketing, Operations, Risk, and senior executives to prioritize investments and deliver measurable customer and business outcomes.

Lead SCRA and specialty operations product domains, manage two product managers, and set a multi-year roadmap for AI-driven automation of back-office servicing. Own customer and agent experiences, partner with Risk, Legal, Compliance, Operations, and technology teams, and deliver compliant, scalable servicing capabilities across business lines.

Leads product managers and data analysts delivering reusable risk data products for Enterprise Risk. Responsibilities include customer discovery, product strategy, prioritization, translating business epics into features and user stories, writing acceptance criteria, collaborating with engineering, troubleshooting data issues, overseeing releases, and using data analysis to guide product improvements.