Leads client-facing software implementation projects from scope definition through transition to steady-state servicing. Develops implementation plans, coordinates internal, client, and third-party resources, manages budgets and timelines, produces status reporting, and leads steering committee meetings. Acts as a relationship manager across Sales, Delivery, Client Services, and Development teams while driving service improvements and managing multiple implementations in a matrix environment.

Leads end-to-end client implementations, including project scoping, planning, resource coordination, budget management, status reporting, stakeholder communications, and steering committee meetings. Manages multiple concurrent projects across internal, client, and third-party teams, ensuring timely and high-quality delivery. Acts as a trusted client relationship manager and coordinates between servicing, sales, and development teams while driving continuous service improvements and transition to steady-state support.

The Program Manager leads project implementation, manages resources, generates status reports, schedules meetings with stakeholders, and oversees budgets while ensuring client satisfaction and service improvements.