Lead and develop a team of enterprise onboarding consultants for Hotels and Sports & Entertainment, own go-live execution, implementation velocity, customer satisfaction, and operational efficiency. Drive scalable processes, risk forecasting, cross-functional alignment, data-driven improvements, and represent the onboarding organization in high-level stakeholder and customer conversations.

Lead distribution, demand creation, and operational scaling for Toast's customer education ecosystem. Architect the technology stack (DAP, LMS, marketing automation, scheduling, notifications), optimize engagement funnels using analytics and attribution, run behavior-based campaigns, and partner cross-functionally to increase adoption and measure program ROI.