Top Program and Project Management Jobs in New York City, NY

Manage a global Operations Program Management team responsible for launching hardware products from concept through mass production. Lead cross-functional execution across engineering, product, supply chain, and manufacturing; manage schedules, budgets, risks, quality, factory readiness, capacity, and cost reduction. The role requires leading complex NPI programs, developing manufacturing strategies, coordinating global partners, and ensuring on-time, on-cost operational delivery.

Manage enterprise technology trials from planning through completion, partnering with Sales, Sales Engineering, customers, and cross-functional teams. Define success criteria, scope, milestones, risks, and communication plans; coordinate resources; lead stakeholder updates and strategy sessions; create trial collateral and process standards; and drive trial conversion and long-term adoption. The role requires strong project, change, communication, presentation, and stakeholder-management skills in a SaaS or technology environment.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. Coach frontline teams on de-escalation and prevention, deliver post-mortems, and ensure accountability for follow-up actions. Success is measured through faster resolution, improved customer satisfaction, systemic issue elimination, documentation quality, and SLA adherence.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs that improve workflows, tooling, reporting, SLAs, and customer-facing processes. The role also includes coaching frontline teams, producing post-mortems, tracking commitments, and driving systemic improvements that reduce resolution times and improve customer satisfaction.

Leads complex, cross-functional web programs from planning through delivery, including website launches, digital campaigns, development initiatives, and continuous improvements. Owns program plans, schedules, resources, risks, dependencies, documentation, and stakeholder communications. Coordinates Creative, IT, marketing, campaigns, developers, agencies, and consultants; translates business objectives into roadmaps; supports Agile delivery; and establishes scalable digital processes and best practices.