Own customer delivery from implementation and go-live through stabilization and ongoing operations. Lead project plans, budgets, timelines, risks, dependencies, change requests, seasonal readiness, and complex customer-impacting issues. Coordinate Commercial, Finance, Product, Engineering, Legal, Operations, Support, customers, and external partners while serving as the primary delivery contact. Improve delivery processes through lessons learned and effective stakeholder communication.

Leads end-to-end customer implementations, deployments, go-lives, stabilization, seasonal readiness, and ongoing operational delivery. Coordinates cross-functional internal, customer, and external teams; manages plans, budgets, risks, dependencies, issues, governance, and change requests. Serves as the primary delivery lead, resolves customer-impacting operational issues, facilitates executive reporting, maintains documentation, and drives continuous improvement, scalability, and operational readiness across the customer lifecycle.