Lead complex, ambiguous initiatives across Adyen’s global Support, Professional Services, and Merchant Operations teams. Design scalable customer-lifecycle processes, remove technical and operational roadblocks, connect product launches with operational readiness, use performance data to guide improvements, and embed AI into workflows. The role requires strategic problem-solving, cross-functional influence, technical fluency, and the ability to turn undefined concepts into scalable operational capabilities.

Leads cross-functional compliance programs enabling launches across products, markets, payment methods, partners, and network programs. Partners with Product, Engineering, Commercial, Legal, Risk, and Operations to define requirements, develop scalable controls and operating models, manage risks and dependencies, coordinate testing and launches, and optimize post-launch performance. Builds governance routines, documentation, playbooks, and repeatable processes that support compliant growth and operational efficiency.

Leads operational integration of Talon.One and Orb into Adyen’s global framework. Designs joint customer journeys, operating models, systems, and standardized processes; drives global program adoption; resolves complex cross-entity bottlenecks; establishes KPI frameworks; and partners with Technology, Commercial, Finance, and Compliance to deliver scalable customer experiences.