Leads customer implementation pods from contract signature through deployment and post-implementation support. Manages 6–8 concurrent software projects, coordinating cross-functional teams, timelines, risks, dependencies, communications, and status reporting. Uses internal dashboards to demonstrate customer ROI and monitor product health. The role requires enterprise client-facing experience, technical implementation expertise, creative problem-solving, and strong organizational and communication skills. It is based in the San Francisco Bay Area or New York City with 2–3 in-office days weekly and minimal occasional travel.