Intersection is seeking a Account Manager. In this role, you will be responsible for working with key customer contacts at multiple levels. You will identify and align business and IT objectives, discover customer pain points, offer recommendations, develop budget strategies and recognize current and future IT needs. You will play an integral part in helping our customers avoid unplanned outages by providing proactive preventative guidance. You will achieve this through the development and maintenance of a support services plan and making recommendations for operational best practices both at tactical and strategic levels.
You will manage “mission-critical” support escalations and serve as an active member of the account team with early engagement throughout the sales and project lifecycle.
Responsibilities:
- Consult with C-level executives and client stakeholders to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Intersection's projects and support services
- Account management with outcome of increased customer satisfaction and increase in retention & account growth
- Sales target of $1 million+ of contract service value within a grouping/territory of major-account size client accounts
- Consistent execution of Intersection's internal sales methodology
- Proficient in account planning and understanding of budget management
- Manage forecast accuracy on a monthly/quarterly/annual basis
- Fiscal responsibility with regards to expense management
- In-depth knowledge of technology products and services
Job Requirements:
- B.S. Degree in Information Systems, Computer Science or equivalent experience
- 6-10 years external experience with proven consultative sales, preferably experience in high technology (services, software and/or hardware), with evidence of prior success in Sales and Relationship Management
- Ability to prospect and manage C-level and senior level relationships within medium and large organizations
- Demonstration of intellect, drive, executive presence, sales acumen
- Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business
- Excellent written and oral/presentation skills
- Ability to develop and conduct effective presentations with contract decision makers (C-level)
- Knowledge of the full life cycle of the sales process from prospecting to close
- Language requirements as determined by territory needs
Technical Skills:
- IT business process certifications (ITIL, Six Sigma, PMP, etc.)
- Technical certifications (Apple, Cisco, AWS, Microsoft, AWS, etc), desired but not required.
- Security certifications (CISSP, CISM, GSEC, etc), desired but not required.
- 4+ years troubleshooting complex technical issues
- 4+ years IT infrastructure deployment experience
- 4+ years IT project management experience utilizing an accredited framework
- 4+ years vendor and maintenance management experience
About Intersection:
Intersection is a technology and media company committed to improving the urban experience at the convergence of digital and physical worlds.
Our unique set of assets focus on leveraging emerging trends in technology to improve quality of life in cities as well as create products to grow and develop businesses. With 12 offices, media in 60 markets, and 500+ people across the United States, we carry expertise in:
- Technology & Innovation
- Engineering
- Design
- Advertising & Media
- Strategy
- Data
Our work spans across a variety of markets in cities, government, mass transit, airports and airlines, cultural institutions, retail, and telecommunication providers.
Intersection is the lead company behind LinkNYC, the largest and most advanced public Wi-Fi and street furniture network in the world. By providing up to 10,000 communication hubs for City residents and visitors with free public Wi-Fi, access to communications, information and municipal services across the City, Intersection aims to create an array of solutions to help make cities around the world more livable and connected.
Intersection is an Equal Opportunity Employer.