Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As an integral member of ServiceNow's Global Enablement Team, the Enablement Manager, Sales Role Excellence, is responsible for creating relevant, meaningful, high-impact enablement materials, programs, and platforms for different personas for ServiceNow's Global Sales teams. Successful candidates will have an in-depth understanding of solution-selling and a proven track record in driving content design, development, deployment, and delivery.
The ideal candidate has extensive experience in cross-organization collaboration and partnership with key stakeholders across enablement functions, operations, GTM and senior leadership. Having tight alignment and partnership with the other enablement teams within ServiceNow is critical to success.
Primary Responsibilities:
• Build and invest in strategic relationships with sales teams and senior leadership
• Work with stakeholders to prioritize and align enablement needs according to overarching company priorities, market conditions, and gaps
• Develop and deliver role-specific learning paths and skills programs that meet the needs of the business
• Continual optimization of enablement programs aligned with company priorities, stages in the sales cycle, and the customer buying process
• Drive adoption and build integration of the recommended enablement systems and best practices
• Assist in creating a complete accreditation program and coaching culture that reinforces selling skills, selling motions, and best practices
• Identify and create tracking on critical metrics that indicate the effectiveness and overall engagement
Qualifications
You're an ideal candidate if you thrive in a fast-paced environment, are flexible and comfortable with changing priorities, can distill large amounts of information into simple concepts, and can build effective working relationships cross-functionally.
You will have experience in enterprise-level software sales or consulting roles, and deep knowledge of the end-to-end sales lifecycle is essential.
To be successful in this role:
• 5+ years of related experience with a focus on enterprise software sales and/or enablement
• Understanding of complex sales cycles, processes, and sales methodologies
• Strong communication, critical thinking, and interpersonal skills
• Proven success in scoping, designing, and implementing outcome-based enablement programs using adult learning principles
• Proactive, self-motivated, and self-directed
• Ability to collaborate and act in a lead role as a subject matter expert within a team environment to meet aggressive goals and pre-defined measurement criteria
• Ability to identify and resolve roadblocks through strong collaboration and communication skills
• Ability to establish executive sponsorship and secure support from diverse internal stakeholders and cross-functional partners to deliver programs successfully
• A track record of driving strategy and results with people who do not always report to you while maintaining positive relationships
• Strong aptitude for learning new technologies and leveraging tools of the trade
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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