Partner Account Managers have a big impact at JW Player. As part of the Account Services team, which is responsible for over 70% of the company's revenue, this role will focus on retaining and growing the Partner & Alliance customer base.

We are looking to add a talented and high energy Partner & Alliance Account Manager to our Account Services team who will retain and grow client accounts while ensuring client satisfaction and developing solid account plans. An ideal candidate will feel comfortable with high volume contact with clients in their own book of business via email, phone, etc. in an effort to bolster their knowledge of our product offering while anticipating and serving their needs. This role will report to the VP of Account Services.

In this role, you will:

• Drive the success of JW Player’s Partner & Alliance Accounts by understanding and anticipating clients' business needs
• Confidently convey JW Player's value proposition
• Strengthen client relationships with ongoing, constant communication and new solutions
• Collaborate with all areas of the organization to optimize team productivity
• Maintain and improve CRM data within Salesforce.com
• Proactively manage your schedule, customer pipeline and renewals to meet quarterly objectives
• Plan and deliver on client needs before they happen
• Lead Client Advocacy and improved Client Experience
• Assist in gathering client feedback, defining processes, and identifying best practices

Requirements

• Bachelor’s degree and a minimum of 2 years of related experience
• Ability to deliver results in driving pipeline growth for SaaS-based deals
• Solid interpersonal, organizational and communication skills, both written and verbal
• Passionate about understanding and learning new technology
• Thorough working knowledge of sales tools, including Salesforce.com
• Strong analytical and problem solving skills
• High ethical standards and level of integrity 

Bonus Points

• Multi-Lingual
• OVP experience

Company Overview

JW Player is the world’s largest network-independent video platform. Founded in 2008 as the first open source video player, today JW Player’s customers span the globe across 193 countries, and range from Fortune 500 companies to video-centric small businesses. The company’s flagship product, JW Player, delivers millions of plays per month across nearly 2 billion unique devices — OTT, mobile and desktop. In addition to the player, the company’s services include advertising, analytics, data services, video hosting and streaming. For more information, see http://www.jwplayer.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.