We’re seeking a Sales Operations Manager to join us at our NYC headquarters. This all-star will help define and manage our sales processes, tools, reporting and will act as the liaison between the sales team and our executive, finance, legal groups regarding all aspects of the commercial relationship with our customers.

Responsibilities

• Develop, improve and implement new processes or process improvements around all aspects of sales (such as prospecting, contracting or renewal processing)
• Develop and implement accurate reporting related to all aspects of the sales process. (pipeline, opportunities, renewals, customer onboarding, terminations and any derivative reporting or dashboarding)
• Participate and support the sales team during the negotiation of customer agreements. Coordinate internal, customer, and outside legal teams during the sales process.
• Design, implementation and hands-on administration of our CRM platform, Pipedrive.
• Develop and maintain strong working relationships with business partners within the organization (Sales, Marketing, Finance, Customer Success, Product, Development)
• Advise leadership of opportunities to leverage data and process improvements to support strategic goals.
• Capture and provide sales intelligence for use in goal planning, segmentation, coverage analysis, etc.

Requirements

• Excellent written and verbal communication skills
• Excellent project management and analytical skills with strong bias-to-action
• Proven experience working with Sales teams, preferably in a complex B2B sales environment.
• Proven experience working with all levels including company leadership
• Experience in managing CRM systems
• Experience in creating reports and dashboards for sales visibility
• Intermediate/advanced skill with Microsoft Office & Google Docs
• Bachelor's degree or equivalent experience in a business operations discipline
• 4+ years of experience in a sales administration, operations or finance role.
• Strong customer-centric interpersonal dynamic
• Humble confidence and inspiring leadership

About Olo

Olo helps restaurant brands maximize revenue per square foot by delivering faster, more accurate, and more personal service to their customers. Through beautiful, fully branded digital interfaces, Olo's enterprise-grade ordering platform integrates with the brands’ existing systems, opening new digital revenue streams injected seamlessly into the restaurant’s operations. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use the Olo platform to Skip the Line® or get food delivered from the restaurants they love. Clients include Chili's, Chipotle, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, sweetgreen, Wingstop, and more. Learn more at Olo.com.

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map!

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.